In this policy, “us,” “we,” or “our” refers to Temperature-Experts, the operators of this website. We are committed to adhering to the National Privacy Principles outlined in the Commonwealth Privacy Act 1988, subject to any applicable exemptions. We may periodically review and update this privacy policy to reflect new laws, technological advances, or changes in our operations. The most recent version of this policy will govern all personal information we hold.

Last updated: 1st September, 2024

1. INFORMATION WE COLLECT

We collect personal information in four main categories: contact details, click trails, activity history, and publishable content.

• Contact Details: Information you provide, such as your name and email address. We do not store credit card information.
• Click Trails: Data on your browsing path through our website, recorded against your IP address.
• Activity History: Records of your interactions with our site, including orders, inquiries, votes, and offline contact.
• Publishable Content: Comments or submissions you wish to have published on our site.

2. HOW WE COLLECT IT

• Contact Details and Publishable Content: Collected when you provide them via our website or other means.
• Click Trails: Collected automatically by our servers, including browser type, visit date and time, IP address, referring website, and pages accessed. This data is often tracked via cookies, which are detailed in section 6.
• Activity History: Recorded during activities such as submitting inquiries or making comments, and may also include offline interactions.

3. WHY WE COLLECT IT AND HOW WE USE IT

• Publishable Content: Used to engage publicly with visitors.
• Personal Contact Details and Activity History:
  • To respond to your requests and confirm your identity.
  • To process orders and keep you informed about updates, offers, and marketing.
• Click Trail Data:
  • To analyse website performance and user interest.
  • To improve content and monitor compliance with our terms.

4. HOW WE DISCLOSE IT

We may share your personal information with third parties under the following conditions:

• During a business sale or transfer.
• When authorized by you or required by law.
• For investigations related to website activity or breaches.
• To prevent serious threats to health or safety.

5. PUBLISHABLE CONTENT

By submitting content for publication (e.g., comments, testimonials), you grant us a transferable, perpetual right to publish and use this content. You must ensure you have the right to assign these publication rights. We may disclose this content to website visitors or republish it as we see fit. If your personal information is published without consent, please contact us as detailed in section 10.

6. COOKIES

Cookies are small data files exchanged between your browser and our server to maintain session states or remember information between visits. We use cookies to track activity and authenticate information submissions to prevent spam.

7. OPTING IN AND OUT

You can disable cookies in your browser, though this may limit functionality on our site. When you provide your email address, you may be asked to opt in for marketing communications. You can opt out at any time via an ‘unsubscribe’ link in our emails. If you receive unauthorized communications, please contact us as outlined in section 10.

8. INFORMATION MANAGEMENT AND SECURITY

Excluding publishable content, we will take reasonable steps to protect your personal information from loss, misuse, or unauthorized access, using measures such as firewalls and encryption. However, security cannot be guaranteed, and you are responsible for maintaining the confidentiality of your account credentials. We are not liable for third-party privacy practices or for unauthorized access. Report any suspected misuse or loss of information to us as outlined in section 10.

9. GAINING ACCESS TO YOUR INFORMATION

You have the right to access and correct your personal information (with exceptions as outlined in the Privacy Act). Requests for access will require identity verification and may incur a fee. To request access or make changes, contact us as detailed in section 10.

10. HOW TO CONTACT US

For questions, complaints, or requests regarding your personal information, please contact us.