We have a 30-day return policy for change of mind, which means you have 30 days after receiving your item to request a return in writing. Change of mind return is not available on sale items.

To be eligible for a return, your product must be in the same condition that you received it, un-opened, unused, un-damaged and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@temperature-experts.com.au

If your return is accepted, we’ll send you a return delivering label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return in writing or above will not be accepted.

For any questions regarding returns, please get in touch with us. If your return is authorised, we will send you a return shipping label along with detailed instructions on how and where to send your package. Items returned without prior written approval will not be accepted.

After we receive and review your return, we will inform you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please be aware that processing times may vary with your bank or credit card company. If the return is not accepted, we will reach out to arrange for you to retrieve the goods.

You can always contact us for any return questions at admin@temperature-experts.com.au

Damaged and Faulty Goods

Please inspect your order immediately upon receipt and contact us right away if the item is defective, damaged, or if you receive the wrong item. This allows us to address the issue promptly and resolve it.

Under Australian Consumer Law and other relevant legislation, we are bound by certain conditions, warranties, or rights related to the supply of goods. Where such conditions, warranties, or rights cannot be excluded by law, they will apply to our supply of goods. All other conditions, warranties, or rights not expressly stated in our Returns and Refund Policy are excluded. If the law implies any term or warranty into these terms and conditions that cannot be excluded, our liability for any breach of such terms will be limited, as allowed under section 64A of the Australian Consumer Law, to one or more of the following remedies (at our discretion):

For goods supplied:

• Replacement of the goods or provision of equivalent goods;
• Repair of the goods;
• Payment for the cost of replacing the goods or acquiring equivalent goods; or
• Payment for the cost of repairing the goods.